Our mission is to facilitate entry and participation of foreign insurers on the local insurance market through: 

• Market Understanding: deep understanding of the local market dynamics, including consumer preferences, cultural nuances, regulatory requirements, and competitive landscapes. This understanding is crucial for tailoring products, services, and strategies to resonate effectively within the local context.

• Strategic Partnerships: build strategic partnerships with local distributors, support in successfully managing and overcoming industry-specific challenges, leverage existing distribution networks and increase credibility.

• Innovation and Localization: focus on innovation and product localization by providing essential feedback to insurers for the purpose of adapting offerings to meet the specific needs and preferences of the local clients. 

• Community Engagement: understanding and addressing community needs.

• Technological Integration: consultancy on how to reach and engage with local customers efficiently via the local platforms.

• Education and Training: training programs for local distributors, to convey the insurers' strategy, procedures and products. 

Our values are perseverance, flexibility, proactivity, teamwork, deliverance of swift and quality services to our partners.

• Perseverance: we are committed to perseverance and determination in the face of challenges, we are willing to overcome obstacles, learn from failures and continue to strive towards our goals. Our perseverance drives us towards innovative solutions, efficient problem solving and gives us the ability to adapt to circumstances. 

• Flexibility: we are always open to change and adaptable to new situations, we are responsive to evolving market conditions, technological advancements, and shifting priorities. A flexible and innovative organization is strong and successfully overcomes uncertain times and uses them to its advantage, capitalizing on emerging opportunities.

• Proactivity: a dynamic and committed approach to tasks and projects. We encourage a willingness to approach any stage productively, to identify optimal moments and to keep a keen eye on industry trends. We are agile and able to capitalize on opportunities in an ever-changing business environment.

• Teamwork: we know how to harness the synergy of diverse skills, different perspectives and the individual expertise of each member of our team. Working effectively as a team fosters our creativity, problem-solving skills and contributes to an organizational culture based on collaboration, accountability and mutual support in achieving company goals.

• Delivering Quality Services: the customer is at the center of our concerns and this vision is reflected in the services we provide. We emphasize quality in everything we do. Step by step we build strong relationships with our clients and partners, based on trust and respect. We constantly strive to provide a top professional expertise and exceed their expectations.

• Quick Delivery: we value efficiency, we focus on timely execution, meeting deadlines, and we offer swift solutions to partners. We look to enhance customer satisfaction, improve competitiveness, and demonstrate our reliability.

With nearly two decades of experience in the insurance industry, Phoenix MGA Services professionals are an elite team, covering a complete range of competences: underwriting, reinsurance, actuarial, IT, finance and accounting, compliance, sales and marketing. The essential bond is trust, coupled with mutual respect and a passion for innovation and a determination to continuously deliver high-class business solutions.

Phoenix MGA Services is part of Euroins Insurance Group AD (www.eig.bg), one of the largest independent insurance groups operating in Central and Eastern Europe, present in 12 countries: Bulgaria, North Macedonia, Ukraine, Georgia, Greece, Poland, Spain, Italy, Netherlands, Germany and Romania.

Phoenix MGA Services is currently acting as the Managing Agent (as defined by Norm 22/2021 regarding insurance distribution) for EUROINS INSURANCE JSC one of the leading insurance companies in Bulgaria. The company has been licensed on the Bulgarian insurance market since 1998 and offers its customers the full range of general insurance products. 

EUROINS INSURANCE JSC is notified under the freedom to provide services (FoS) to operate on the Romanian insurance market since 2007 and started its Romanian operations in September 2023. The insurer is registered in the Register of EEA insurers and intermediaries under Registration code RX - 170, for the following general insurance classes:

• 1. Accident insurance

• 2. Health insurance

• 3. Terrestrial transportation insurance (other than rolling stock)

• 4. Rolling stock insurance

• 5. Aerial transportation insurance

• 6. Maritime, lacustrine, and fluvial transportation insurance

• 7. Insurance of goods in transit

• 8. Fire and other natural disasters insurance

• 9. Other property insurance

• 10.2 Carrier liability insurance (CMR)

• 11. Aircraft civil liability insurance

• 12. Marine civil liability insurance

• 13. General civil liability insurance

• 14. Credit insurance

• 15. Suretyship

• 16. Financial loss insurance

• 17. Legal protection insurance

• 18. Assistance

The insurance company EUROINS INSURANCE JSC is rated B+ (stable outlook) by Fitch Ratings, rating confirmed in December 2023.

The insurance products of EUROINS INSURANCE JSC available for the insurance market in Romania can be found on the presentation page of the Insurer: https://romania.euroins.bg.